Privacy and Return Policies
PRIVACY POLICY
DSD Dynamic Signs & Designs website is owned by DSD Dynamic Signs & Designs which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by DSD Dynamic Signs & Designs which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using the DSD Dynamic Signs & Designs website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit DSD Dynamic Signs & Designs, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms refer you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via dsignsdesigns@gmail.com
RETURN & REFUND POLICY
Thank you for choosing DSD Dynamic Signs & Designs. We provide specialized services in Digital Marketing, Branding, Large Format Printing, Promotional Marketing, Corporate Identity, Social Media Management, and Web Development. Since most of our services are customized and tailored to each client’s needs, the following return and refund conditions apply:
1. Non-Refundable Services
Services such as Digital Marketing, Branding, Promotional Marketing, and Corporate Identity are custom-made and therefore non-refundable once the project has started.
Any deposit or upfront payment is considered a commitment fee and is non-refundable.
Once the project/service/product has been approved by the client, we are not responsible for future changes.
2. Large Format Printing
Printing orders are produced based on the client’s prior approval of digital proofs. Once the “piece” or “product” has been approved and sent to production, cancellations or refunds will not be accepted.
If the product arrives defective or damaged due to our error, we will reprint the order at no additional cost or issue a refund, as applicable.
Once the project/service/product has been approved by the client, we are not responsible for future changes.
3. Social Media & Web Development
Social media management plans (videos, graphic pieces, advertising campaigns, etc.) and web development/maintenance plans contracted for 6 months, 12 months, or any other period are non-refundable.
If the client decides to cancel the service early, no refund will be issued for the remaining months.
In the event of early cancellation, DSD Dynamic Signs & Designs commits to delivering the client all necessary access, usernames, and passwords for the platforms and/or websites in question, allowing them to continue independently.
Payments made up to the cancellation date are valid and correspond to the work already completed and the reserved time contracted.
4. Errors & Client Responsibility
Clients must carefully review all elements included: texts, spelling, placement of components, brand and product colors, logos, images, and other relevant features.
DSD Dynamic Signs & Designs is not responsible for errors in files, spelling, colors, or designs approved by the client.
The client is fully responsible for reviewing and approving all designs, proofs, and project scopes before production.
5. Refund Processing
DSD Dynamic Signs & Designs
Any modification or adjustment requested after final approval will be subject to an additional charge, which will be communicated to the client in advance for confirmation.
In cases where a refund is approved (e.g., defective print jobs), it will be processed using the same payment method used for the purchase.
Processing times may vary depending on your bank.